PC Support

  • Diagnosing common PC problems

    Our PCs come with Windows 10, enabling easy search for the Windows on board Troubleshooter. Simply click the magnifying glass on the bottom left of your tool bar at the bottom of your screen. Typing "Troubleshoot" will direct you to "Troubleshoot settings. (it has a wrench icon). Here, you can di...

  • Everything is plugged in but I'm not getting any power when turning on?

    Ensure that the power cable is securely connected to both the power outlet and the power supply input on your computer. Verify that the power supply switch, if available, is turned on.

  • How do I connect my PC to WiFi and Bluetooth?

    If your Custom PC comes with WiFi and Bluetooth there are two ways to connect. If you recieve a WiFi and Bluetooth USB, plug this into one of the available USB ports on the PC, you'll then be able to access networking options local to the PC and connect. If your PC has a PCIe or built in WiFi and...

  • Is it really as easy as plugging in and play?

    Yes, yes and yes! We make sure all the Custom PCs we ship out are primed and ready for you to plug in and start using straight out box without having to worry about any important drivers or updates being installed.

  • Removing the expanding foam

    Your PC will arrive in its Computer case box. If you PC contains a graphics card, you'll need to simply open your side panel and take out the expanding foam which which has been installed for protection via transit. Do not turn on the PC with this still installed!

  • What isn't included in the warranty?

    Our warranty doesn't include any software issues. When the PC system leaves us, it is fully stress tested on a fresh install of Windows and full working with all relevant drivers installed. Software that is installed on the system after is not under our control. You can purchase support regarding...

  • What's included with my Custom PC?

    In the box your computer arrives in you'll find the power cable, spare Sata Data cables for installing extra storage drives, if you've selected WiFi and Bluetooth, then you'll recieve either a USB or Antennas. You may also recieve any extra accessories that come with the parts included in your bu...

  • What Warranty comes with my Custom PC?

    All our Custom PCs by default come with 3 years warranty. This includes parts and labour. You can also upgrade to 5 years warranty. Our warranty includes all hardware issues relating to the machine. If there is any faults, we will attempt to solve this remotely and if needed get the PC collected ...

  • What would void my warranty?

    There are a number of things that can void your warranty which you can find more information here. The main things are getting the system hardware/shadow banned. As this effects the system hardware resulting in it being unusabled, you would void your warranty. Other things also include tampering ...

  • Why is my PC not getting a display but everything is plugged in and has power?

    If your system has a dedicated graphics card, then you might be plugging into your on-board graphics by accident. It's easy to tell the difference by looking at the back of your PC there is two sections. The ports that are going vertical which contain your USBs is for your motherboard. Below that...